If you major in Business Administration, you must know the famous sentence-Management is doing things right, and leadership is doing right things, which Peter Drucker said.
In the company, every one wants to do the thing right. We have to follow the rules, keep our duty, and see things in our position. There is nothing wrong. However, it is sometimes not right or the outcome is not good enough as you look the big picture overall. For example, we all said our product’s life cycle is short, and we must respond fast to deal with changes of markets. Then, there was one problem- no one in first line can make a decision immediately when something happened. Maybe a right thing is too hard to identify, or it often shows up with risks. As engineer, it may not my business. But I can learn something from it. How about change the organization’s chart or raise the power of PM. Just thining, and nothing loses.
By the way, I am a little confused about the meaning of goals when setting KPI. I should read What Management IS again.